Terms and Conditions
Last Updated: December 1, 2025
Introduction
Welcome to CXperks, a service offered by Magazine Jukebox, Inc. (“CXperks,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of the CXperks platform.
By using CXperks, you agree to these Terms. This agreement includes a mandatory arbitration clause and a waiver of class actions.
1. Services Provided
CXperks provides digital entertainment, engagement tools, and content access for use inside approved customer locations (“Locations”). Content offerings may change at any time.
Customers receive access to the CXperks dashboard for onboarding, updates, reporting, and support.
1.1 AI-Powered Behavioral Insights (No PII Collected)
CXperks may use artificial intelligence (“AI”) to analyze anonymous behavioral data, including:
• content categories viewed
• dwell time
• scan activity
• general engagement patterns
CXperks does not collect or store any Personally Identifiable Information (“PII”). All data is anonymous, non-identifiable, and used to improve customer experience and platform performance.
CXperks’ data practices comply with U.S. privacy standards and are aligned with GDPR principles, including data minimization and user protection.
1.2 Future Rewards Programs
CXperks may introduce optional Rewards Programs allowing users to access:
• digital coupons
• promotional offers
• third-party brand rewards
Participation will not require PII, unless a location enables optional identity-based features and the user explicitly opts in. Rewards may open new screens or redirect users to external websites.
CXperks is not responsible for third-party content or data practices once a user leaves the CXperks platform.
2. Pricing, Terms & Billing
Your service term and pricing are determined by your signed quote and/or invoice.
Selecting a pricing tier constitutes acceptance of that term (e.g., 1-year, 3-year, etc.).
• No refunds are offered unless CXperks is solely responsible for a service failure.
• Invoices are due within 30 days of issuance.
• Late payments may result in service suspension and/or interest charges.
• Canceling early does not eliminate payment obligations for the full term.
Recurring subscriptions authorize CXperks to charge your selected payment method at agreed intervals.
3. Unlimited Use & Publisher Surcharges
CXperks provides the platform in an unlimited-use capacity, allowing customers and visitors to freely engage with the library. However, magazine publishers charge based on usage, and entitlements apply.
3.1 What Counts as an Entitlement
An Entitlement occurs when:
• A unique user reads a specific magazine title for the first time within a 30-day period.
Not counted as additional entitlements:
• rereading the same magazine within 30 days
• continuing the same reading session
Counted as additional entitlements:
• the same user reading different magazine titles (e.g., People + Car & Driver = 2 entitlements)
3.2 Included Monthly Entitlements
Every CXperks subscription includes:
3,000 entitlements per month at no additional charge."
3.3 Publisher Surcharge
If entitlement usage exceeds 3,000 in a month:
• Additional entitlements are charged at $0.25 each
• Surcharges are billed quarterly
Example:
3,500 entitlements → 500 above limit → 500 × $0.25 = $125 surcharge
4. Customer Responsibilities
Customers agree to:
• Use the service only at approved, registered Locations
• Display CXperks QR codes prominently
• Update QR codes every six (6) months
• Prevent unauthorized or off-location use
• Maintain CXperks branding unless otherwise approved in writing
Unauthorized use may result in additional fees or suspension of service.
5. Free Subscriptions
CXperks may issue or revoke complimentary subscriptions at its discretion.
Customers must display CXperks promotional materials where provided.
Cancellation requires the removal of CXperks materials and written notification.
6. User Terms
Users access CXperks voluntarily. Content is provided “as-is” and may include third-party materials.
CXperks is not responsible for:
• publisher content
• third-party landing pages
• external websites reached via ads or Rewards
CXperks does not collect user PII.
7. General Terms
• The CXperks Privacy Policy is part of these Terms.
• Service updates, maintenance, or outages may occur at any time.
• All CXperks intellectual property is protected; unauthorized use is prohibited.
• CXperks may reference customer partnerships unless the customer opts out in writing.
• Compatibility with third-party devices, WiFi, or hardware is not guaranteed.
• CXperks may update these Terms; continued use constitutes acceptance.
• If any section is invalid, the rest remains enforceable.
• Customers indemnify CXperks for misuse or violations.
• CXperks’ total liability is limited to the amount paid for the affected period.
• This agreement is governed by the laws of the Commonwealth of Virginia.
8. Dispute Resolution
All disputes shall be resolved through binding arbitration in Norfolk, Virginia.
Class actions and jury trials are waived.
Claims must be filed within one (1) year of occurrence.
9. Plan-Specific Terms
Customers on the Foundation Plan authorize CXperks to display programmatic advertising within their Locations.
• Ads are PG-rated and non-competitive
• Some ads may link to external websites
• CXperks is not responsible for third-party content or interactions outside the platform
END OF TERMS
